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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop strategies for retention of candidates
   • Analyse current candidate information
   • Identify candidate and legislative requirements
   • Identify a range of strategies to meet candidate and legislative requirements
   • Evaluate and assess products and services for candidates
   • Establish and implement methods of monitoring candidate retention
2. Provide advice and support to candidates
   • Provide services including résumé counselling and preparation
   • Provide career advice and counselling to candidates
   • Undertake candidate induction in accordance with client requirements, organisational policy and Work Health and Safety (WHS) compliance requirements
   • Provide advice and information on legislative industrial relations matters, WHS and employment issues to candidates
3. Provide training solutions to candidates
   • Identify and document candidates’ training needs, including WHS
   • Undertake research to identify suitable training programs available to address candidates’ identified training need
   • Provide advice to candidates on training options available
   • Provide relevant internal training to meet candidate requirements if required, in accordance with organisational policies and legislative requirements
   • Access relevant external training to meet candidates’ requirements if required, in accordance with organisational policies and legislative requirements
   • Review implementation of client training plan with client to ensure needs are met
4. Develop strategies for ongoing management of candidates
   • Establish monitoring strategies to determine issues in service delivery to candidates
   • Provide post placement support to candidates
   • Develop strategies to evaluate the effectiveness of the employment management services
   • Develop and document recommendations to improve management services
   • Modify and/or expand management services as appropriate to incorporate recommendations

Performance Evidence

Evidence of the ability to:

produce a written report about:

retention development strategies

training and support options for candidates in accordance with legislative and organisational requirements

communicate effectively with candidates for training, induction and professional development purposes

identify improvements for future management services.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the key provisions of relevant legislation, regulations, standards and codes of practice that affect employment agencies

summarise important policies and procedures relevant to retaining and managing an organisation’s candidate base

describe the range of organisational products and services supplied to clients by employment agencies

identify and describe a range of training options and solutions for candidates

identify and describe a range of techniques used in training, coaching and mentoring candidates.

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